KAISANTECHNOLOGIESRequest a consultation
SELECTED FOUNDER EXPERIENCE

Perspective earned in practice.

Before founding KAISAN, Ricky Gonzalez led regional IT operations and enterprise initiatives within a multinational manufacturing organization.

These examples describe Ricky’s work in prior employment. Employer names are omitted; the results are historical and are not KAISAN client engagements or promised outcomes.

Explore our approach
Illustrative connected operations environment with organized technology infrastructure and industrial systems
Technology leadership across complex environments.Illustrative scene; not a former-employer or client facility.
01 / FOUNDER EXPERIENCE$344Kin procurement savings
Investment & vendor management

Make technology spending work harder.

Partnered on procurement initiatives that generated $344,000 in savings in a previous leadership role.

Context

Regional IT operations within a multinational manufacturing organization.

Leadership contribution

  • Partnered on procurement initiatives and strengthened vendor negotiations.
  • Improved equipment standardization and visibility into subscription costs.
  • Used cost benchmarking to guide technology investments and application portfolio decisions.
The perspective behind KAISAN

A disciplined view of contracts, utilization, and business priorities can create a stronger foundation for investment.

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02 / FOUNDER EXPERIENCE10%reduction in annual support tickets
Organization & service improvement

Make IT easier to work with.

Reduced annual support ticket volume by 10% while leading organizational and service improvements in prior employment.

Context

Enterprise IT service delivery across manufacturing and corporate operations.

Leadership contribution

  • Restructured the IT organization and established a dedicated application development group.
  • Formalized service agreements across business units.
  • Led ServiceNow strategy and expansion across self-service, IT operations, service management, and asset management.
The perspective behind KAISAN

Clear ownership, useful self-service, and consistent service practices help technology teams support the business more effectively.

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03 / FOUNDER EXPERIENCE>90%patch compliance achieved
Cybersecurity & resilience

Strengthen the systems that matter.

Achieved patch compliance above 90% and validated recovery solutions for all mission-critical systems in a prior leadership role.

Context

Corporate and plant technology environments in a multinational organization.

Leadership contribution

  • Directed 24/7 security operations center coverage in prior employment.
  • Strengthened multifactor authentication, privileged access, and third-party access protections.
  • Established policies covering operational technology security, cloud services, third-party risk, and disaster recovery.
The perspective behind KAISAN

Resilience depends on a coordinated approach to access, maintenance, governance, and recovery.

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YOUR NEXT STEP

Let’s give your technology
a clear direction.

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